Here at ratiamart.com, Our responsibility is to respect your privacy as much as you always do. We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by ratiamart.com (collectively, “Services”) (“Authorised Customers”).

We ensure you that your information is secure. For any disclosure and unauthorised access, our setup is synchronised with suitable physical, electronic and managerial procedures to safeguard and secure the information we get online.

“Personally Identifiable Information”
 
Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information collected anonymously (without identification of the individual user) or demographic information not connected to an identified individual.
 
What Personally Identifiable Information is collected?
 
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorised Customers: the names, addresses, phone numbers and email addresses of Authorised Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorised Customer intends to purchase or sell.
 
What organisations are collecting the information?
 
We accept payments through PayuMoney. When processing payments, some of your data will be passed to PayuMoney, including information required to process or support the payment, such as the purchase total and billing information.
In addition to our direct collection of information, our third-party service vendors (such as payment gateways, credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorised Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them by Visitors and Authorised Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain and do not store, retain, or use the information given to them.
 
How does the Site use Personally Identifiable Information?
 
We use Personally Identifiable Information to customise the Site, make appropriate service offerings, and to fulfil buying and selling requests on the Site. We may email Visitors and Authorised Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorised Customers in response to specific inquiries or to provide requested information.
 
With whom may the information may be shared?
 
Personally Identifiable Information about Authorised Customers may be shared with other Authorised Customers who wish to evaluate potential transactions with other Authorised Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorised Customers, with our affiliated agencies and third-party vendors. We also offer the opportunity to “opt-out” of receiving information or being contacted by us or by any agency acting on our behalf.
 
How is Personally Identifiable Information stored?
 
Personally Identifiable Information collected by ratiamart.com is securely stored and is not accessible to third parties or employees of ratiamart.com except for use as indicated above.
 
We store input information to maintain our internal records. To understand better your requirements and to improve our services. Also, we may send some of our promotional emails related to new launches and offers or any other information which we think is related to you using the email which has been provided by you.
We may also use your data to connect you for market research work. For this, we can connect you via email or phone. After receiving the inputs, we may customize our website according to that only.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
 
Visitors and Authorised Customers may opt-out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed or by contacting us at [email protected]
 
Are Cookies Used on the Site?
 
Cookies are used for a variety of reasons. We use Cookies to obtain information about our visitors’ preferences and the services they select. We also use Cookies for security purposes to protect our Authorised Customers. For example, if an Authorised Customer is logged on and the site is unused for a few minutes, it will automatically log the Authorised Customer off. You can always choose to accept or decline cookies. Most web browsers automatically accept the cookies, but you can modify your browser setting to reject/decline cookies if you prefer. This may disturb you from getting full advantage of the website.
 
How does ratiamart.com use login information?
 
ratiamart.com uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyse trends, administer the Site, track a user’s movement and use, and gather broad demographic information.
 
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorised Customers on the Site?
ratiamart.com has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Authorised Customers for service eligibility. Our privacy policy does not cover their collection or use of this information.
 
Disclosure of Personally Identifiable Information to comply with the law. We will disclose Personally Identifiable Information to comply with a court order or warrant a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorised Customers.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

How does the Site keep Personally Identifiable Information secure?
 
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins. We cannot guarantee or warrant that such events will not take place and will not be liable to Visitors or Authorised Customers for any such occurrences.
 
How can Visitors correct any inaccuracies in Personally Identifiable Information?
 
Visitors and Authorised Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at [email protected]
 
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
 
We provide Visitors and Authorised Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting [email protected]. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
 
Cache Policy
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC. cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.
 
What happens if the Privacy Policy Changes?
 
We will let our Visitors and Authorised Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorised Customer has previously requested not be disclosed, we will contact such Visitor or Authorised Customer to allow such Visitor or Authorised Customer to prevent such disclosure.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

This policy is effective from 1st May 2024. We may change our policy by the time to updating the page. Please check our page from time to time to ensure that you agree and are happy with our changes.